The Microsoft Dynamics 365 Supply Chain Management program helps professionals optimize and streamline supply chain processes. Learn how to manage inventory, production, procurement, logistics, and distribution using Dynamics 365 to create efficient, data-driven, and integrated supply chain operations.

Program Overview:

The Microsoft Dynamics 365 Supply Chain Management program equips professionals with the skills to effectively manage and optimize their organization’s supply chain operations using Microsoft Dynamics 365. This comprehensive solution integrates key supply chain functions such as inventory management, production planning, procurement, and logistics into a unified system. The program covers how to automate workflows, track goods in real time, and improve supplier and vendor relationships using advanced analytics and AI-powered insights. Participants will learn how to manage warehousing, order fulfillment, and logistics while ensuring efficiency and reducing costs. The course also addresses key challenges like demand forecasting, supply chain visibility, and collaboration between various departments. By the end, participants will be prepared to implement Dynamics 365 to improve supply chain operations and drive business success.

Program Framework:

The Microsoft Dynamics 365 Supply Chain Management program is delivered through a combination of video lectures, hands-on labs, and real-world case studies. The course begins with an introduction to Dynamics 365, covering the core components of supply chain management such as inventory management, procurement, and manufacturing. Participants will learn how to configure and manage inventory levels, set up procurement workflows, and streamline order management processes. The program also delves into more advanced topics such as production planning, forecasting, and demand sensing using AI and machine learning. In the practical labs, participants will configure and automate various supply chain processes, from receiving and storing materials to dispatching finished goods. Real-life scenarios and hands-on exercises ensure learners gain the skills to solve complex supply chain challenges using Dynamics 365.

Skills Learning Outcome:

Upon completing the Microsoft Dynamics 365 Supply Chain Management program, participants will gain proficiency in:

·      Inventory Management: Learn how to monitor and optimize inventory levels, automate stock replenishment, and reduce excess inventory using Dynamics 365.

·      Procurement and Vendor Management: Streamline procurement processes by automating vendor selection, purchase orders, and tracking supplier performance.

·      Production and Manufacturing: Implement production planning and scheduling to enhance efficiency, monitor production workflows, and manage raw materials and resources.

·      Logistics and Distribution: Optimize order fulfillment, shipping logistics, and warehouse management to ensure timely delivery and customer satisfaction.

·      AI & Analytics: Use AI-powered insights and advanced analytics to improve demand forecasting, supply chain visibility, and decision-making.

·      End-to-End Supply Chain Optimization: Integrate supply chain processes for a seamless, data-driven approach to manage the entire supply chain lifecycle, from raw materials to final delivery.

These skills will enable participants to drive efficiencies, reduce costs, and improve performance in end-to-end supply chain operations.

Who Should Enroll:

The Microsoft Dynamics 365 Supply Chain Management program is ideal for supply chain managers, logistics professionals, procurement specialists, operations managers, and business analysts seeking to enhance their skills in supply chain optimization. It’s also suited for IT professionals and consultants looking to implement Dynamics 365 solutions for clients.

Program Requirements:

Participants should have a basic understanding of supply chain operations, inventory management, and business process automation. Familiarity with Microsoft Dynamics 365 or ERP systems is helpful but not required. Basic knowledge of data analytics and logistics concepts will enhance the learning experience but is not mandatory.

The Microsoft Customer Data Platform (CDP) program helps professionals understand how to leverage Microsoft’s CDP to unify customer data, personalize experiences, and drive data-driven marketing. Learn to integrate data sources, create customer insights, and improve engagement strategies.

Program Overview:

The Microsoft Customer Data Platform (CDP) program is designed to teach professionals how to effectively manage and utilize customer data for personalized marketing and customer experience. A Customer Data Platform enables organizations to consolidate fragmented customer data from multiple sources into a single, comprehensive view, helping drive actionable insights. This program covers how to configure and integrate Microsoft Dynamics 365, Azure Synapse, and Power BI with the CDP to unify customer data. Participants will learn to segment audiences, create personalized campaigns, and track customer journeys. The course also explores data privacy and compliance features to ensure secure handling of customer data. By the end, participants will be able to leverage customer data to optimize marketing strategies, enhance customer engagement, and drive business growth.

Program Framework:

The Microsoft Customer Data Platform program is delivered through a blend of interactive video lectures, hands-on labs, and real-world use cases. The course begins with an overview of the Microsoft Customer Data Platform (CDP) and its key components, including data integration, data unification, and customer insights. Participants will learn how to connect multiple data sources—such as CRM systems, marketing tools, and social media platforms—using Microsoft Power Platform and Azure services to create a centralized customer data repository. The program also covers how to segment and personalize customer experiences using AI-powered analytics and customer journey orchestration. Additionally, participants will explore the importance of data governance, security, and GDPR compliance in managing customer data. The hands-on labs allow learners to work on live projects, applying their skills in creating data-driven marketing strategies.

Skills Learning Outcome:

Upon completing the Microsoft Customer Data Platform (CDP) program, participants will gain proficiency in:

·      Data Integration: Learn how to integrate customer data from multiple sources like CRM, social media, and email platforms using Microsoft Azure and Power Platform tools.

·      Data Unification: Consolidate and clean customer data into a single, unified customer view to ensure consistency across marketing and customer service channels.

·      Customer Segmentation: Use advanced analytics and AI-driven insights to segment audiences and create personalized marketing strategies that drive engagement and conversions.

·      Personalized Experiences: Develop customer journeys that deliver personalized experiences at scale using Dynamics 365 Marketing and Power Automate.

·      Privacy & Compliance: Understand data governance and regulatory requirements (e.g., GDPR) for secure and compliant handling of customer data.

·      Marketing Optimization: Leverage Power BI and AI models to measure and optimize campaign performance, ensuring maximum ROI.

These skills will help participants harness the power of customer data to drive customer-centric business strategies.

Who Should Enroll:

The Microsoft Customer Data Platform program is ideal for marketing professionals, data analysts, CRM administrators, customer experience managers, and business analysts looking to enhance their skills in customer data management. It is also suitable for IT professionals aiming to integrate and optimize customer data solutions using Microsoft tools.

Program Requirements:

Participants should have a basic understanding of customer relationship management (CRM), data analytics, and marketing technologies. Familiarity with Microsoft Dynamics 365 and Azure will be helpful, though not required. Basic knowledge of data privacy laws (e.g., GDPR) and data integration concepts will enhance the learning experience.

The Microsoft Dynamics 365 Customer Service program helps professionals master Dynamics 365 tools for delivering exceptional customer service. Learn how to automate customer support, optimize service operations, and enhance customer experience with CRM capabilities tailored for modern businesses.

Program Overview:

The customer service program is designed to equip professionals with the skills needed to optimize customer service operations using Microsoft Dynamics 365. Dynamics 365 Customer Service is a powerful suite of tools that integrates Customer Relationship Management (CRM) with artificial intelligence and automation features to improve customer support efficiency. The program covers how to manage customer interactions across multiple channels, track service requests, and deliver personalized support. Participants will learn to configure the platform, automate workflows, utilize chatbots, and analyze customer feedback to enhance service quality. The course also delves into self-service portals, case management, and knowledge bases, empowering organizations to provide seamless, responsive, and effective customer service. By the end of the program, participants will be able to transform their customer service operations with Dynamics 365.

Program Framework:

The Microsoft Dynamics 365 Customer Service program is delivered through a mix of video tutorials, interactive labs, and real-world case studies. The program begins with an introduction to Dynamics 365 and its core features for customer service, such as case management, service-level agreements (SLAs), and knowledge management. Participants will learn how to set up and customize customer service queues, automate service requests, and integrate Power Automate for workflow automation. The course also covers advanced tools like AI-driven chatbots, virtual agents, and customer insights, allowing participants to enhance self-service and engagement. Through hands-on labs, learners will apply their skills by configuring real-world scenarios, such as managing customer cases and analyzing service performance. The program is designed for professionals to use Dynamics 365 to streamline and scale customer service operations.

Skills Learning Outcome:

Upon completing the Microsoft Dynamics 365 Customer Service program, participants will develop proficiency in:

• Customer Service Automation: Learn to automate routine customer service tasks using Dynamics 365 workflows and Power Automate, ensuring fast and consistent customer support.
• Case Management: Master case management tools in Dynamics 365 to track, prioritize, and resolve customer issues efficiently.
• Multi-Channel Engagement: Implement omni-channel customer service, integrating email, chat, phone, and social media for seamless support.
• Knowledge Management: Set up and manage knowledge bases and self-service portals to empower customers with easy access to support resources.
• AI & Analytics: Use AI-powered virtual agents and customer insights to personalize and predict customer service needs, improving both response times and customer satisfaction.
• Reporting & Performance Monitoring: Analyze customer service performance using Power BI and build dashboards to monitor key metrics like SLA compliance and customer satisfaction.

These skills will allow participants to drive operational efficiencies and deliver exceptional customer experiences using Dynamics 365.

Who Should Enroll (50 words):

The Microsoft Dynamics 365 Customer Service program is ideal for customer service managers, CRM professionals, IT consultants, and business analysts who want to improve customer service operations using Microsoft Dynamics 365. It’s also suitable for sales teams or customer support agents looking to enhance their expertise in modern CRM tools.

Program Requirements:

Participants should have a basic understanding of customer service processes, CRM concepts, and familiarity with Microsoft Office tools. While prior experience with Microsoft Dynamics 365 is not required, a fundamental understanding of business operations and cloud platforms will be helpful in maximizing the course content.

Program Overview:

Microsoft Dynamics 365 Sales is a short term program designed for sales professionals looking to become Microsoft Dynamics 365 functional consultants. This training enables you to implement solutions supporting the entire sales lifecycle, automate best practices, and leverage data to meet targets and optimize business growth.

Throughout the course, you will learn how to install and configure a sales application, manage customer records, create leads, and handle quotes and sales orders. You’ll also gain insights into managing product catalogs, defining sales metrics, and tracking individual and team goals.

The course extends to configuring charts and dashboards for better sales data analysis, using Power BI for deeper insights, and exploring Sales Insights for productivity intelligence and predictive models. You will also learn how to create and distribute Customer Voice surveys across multiple modalities.

Program Framework:

This course consists of carefully designed modules that guide you through a structured learning journey.

It is an instructor-led course, following a fixed schedule with set start and end dates. Live sessions are conducted at specific times, but you will also have time to complete certain activities at your own pace outside of the sessions.

All course materials are available from the start and will remain accessible throughout your enrollment. Learning methods include reading materials, hands-on labs, and online exam questions to test your knowledge.

With our mentoring service, you will receive valuable support and guidance throughout the course. Additionally, a dedicated discussion space will allow you to ask questions, engage with peers, and resolve any issues. Upon successfully completing the course, you will receive a Certificate of Completion to validate your newly acquired skills.

Who Should Join this Program:

This course is ideal for inside sales professionals, sales representatives, and sales managers looking to enhance their skills in using the sales features of Microsoft Dynamics 365. It is also perfect for professionals who wish to gain a deeper understanding of sales automation, customer management, and performance tracking within Dynamics 365.

Designed to help you prepare for Microsoft certification

The learner will gain hands-on experience with the end-to-end application for managing customer relationships and prospects. The course will teach you how to track data against sales goals, automate best practices, and leverage data insights to improve sales performance. Additionally, you'll learn strategies to boost sales staff productivity and drive better results.

Along with the core training, the course provides detailed guidance on the Microsoft certification process, along with knowledge checks, practice questions, and exam tips to help you successfully pass the Microsoft certification exam.